Main Responsibilities:
Provide technical support to customers, area agents and sales representatives, relating to the organization’s line of automation products, working within the limits of established policies
To identify and employ new or changed programs and updated products to meet customer’s needs and strategic direction within the application industry
Respond to customer inquiries received through facsimile, e-mail or telephone properly within the regime of company policies
Make inquiries to determine the nature and extent of problem, identify causes of problems and provide solutions to customers, structure solutions to suit user circumstances and level of competency
Follow up on service inquiries to ensure that customers are satisfied with quality of service provided, respond to and resolve complaints and concerns
Perform any range of reporting and administrative activities involved
Requirements:
Bachelor’s degree or above, major in process automation, electrical and electronics engineering, applied physics or related fields
Good communication skills
Good coordinating ability and good team work spirit
Excellent service consciousness toward related parties or persons
Committed, responsible and initiative working attitude
Fluency in spoken and written English